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Complaint Resolution

At Ecclesiastical Insurance, we are committed to the highest standards of customer care. If you have a complaint about the service you have received, you have a right to access our complaint resolution process. Your broker can provide you with information about how you can ensure that your complaint is heard and promptly handled, or you may direct your concerns directly to our Complaints Officer :

Kathleen Devers, Corporate Complaints Officer
Ecclesiastical Insurance Office
Suite 2200, Box 2004
20 Eglinton Ave W
Toronto, ON M4R 1K8

T 1.416.484.4923

The General Insurance OmbudService (GIO) is an independent organization with the sole purpose of helping Canadian consumers resolve disputes with their automobile, home or business insurers.
Customers can contact GIO toll-free at :


or online at www.giocanada.org.