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Our Customer Promise

Our Customer Promise - Business People Talking over paperwork

At Ecclesiastical, we put our customers at the heart of our business. We believe that the best insurance is about more than just a policy. Whether you have to make a claim or simply need information and risk management advice, it is your experience as a customer that really counts. That’s why we continually strive to exceed your expectations—to be honest and professional in everything we do—so that you can be confident that your organization and people are in safe hands. Your trust is what drives our efforts and our resolve to stand out from the competition in every situation.

Our Conduct

We are open, honest and transparent at all times demonstrating exemplary conduct and market leadership.

Our Service

We take pride in delivering excellent service that meets our customers’ needs and ensuring a customer experience that meets their expectations.

Our Advice

We provide specialist advice and services that are always appropriate and take customer circumstances into account.

Our Products & Communications

We review our products to ensure that they reflect the needs and expectations of our customers and our communications are clear and easy to understand.

Our Pricing

We aim to earn a fair rate of return for our owners, a charitable trust, with all surplus profit supporting charitable causes.