A loss event is painful enough,
the claims process should not be
At Ecclesiastical, we believe that the claims process should not be one of the most challenging events faced by an organization and its leaders. We are committed to providing a Claims Service that is clear and timely; to treating our customers with empathy and integrity; and to ensuring that all our claims professionals deliver consistent, high quality service. To achieve these goals, we have implemented and follow a strict set of service guidelines.
Our approach is to guide our customers through every step of the process, to be attentive to their needs and the needs of their communities. Our promise is to provide a fair and prompt settlement in order to help return our customers’ organizations back to normal as quickly as possible.
We maintain regular contact with our customers throughout the claims process and we invite their feedback following the resolution of their claim. Our customers’ views are important to us. We listen and we respond. That, too, is part of the Ecclesiastical promise.
Ecclesiastical’s Claims professionals work closely with their Risk Control counterparts across the country. By applying the knowledge we gain from each event, we can develop new risk management tools and guidelines …and help prevent other communities from experiencing similar events.
The Claims team is committed to doing everything possible to help customers recover from a stressful event. We are very proud of the many communications we receive from customers who thank us for taking the ‘pain’ out of the claim.