Message from Lyle Beaman, National Claims Manager
At Ecclesiastical, we believe that making an insurance claim should not be one of the most challenging events faced by an organization and its leaders. Our aim is to guide our customers through every step of the process and be attentive to their needs and the needs of their communities. We are committed to providing a Claims Service that is clear and timely … to treating our customers with empathy, fairness and integrity … and to ensuring that all our claims professionals deliver consistent, high quality service. To that end, we have implemented and follow a strict set of service guidelines.
Our promise is to provide a fair and prompt settlement in order to help return our customers’ organizations — and the lives of their staff, volunteers and clients — to normal, as quickly as possible. We maintain regular contact with our customers throughout the process and we ask for their feedback following the resolution of their claim. Our customers’ views are important to us. We listen and we respond. That, too, is part of the Ecclesiastical promise.
We are very proud of the many communications we have received from customers who have thanked us for taking the ‘pain’ out of the claim.
